Halaman Data Jurnal
| Judul Jurnal | Pengaruh Disiplin Kerja Terhadap Kepuasan Masyarakat Dengan Pelayanan Publik Sebagai Variabel Moderasi Di Kantor Kelurahan Marga Mulya Kota Lubuklinggau |
|---|---|
| Nama Lengkap | Dwi Anggraini |
| Nama Pembimbing 1 | Supriyanto |
| Nama Pembimbing 2 | Nasruddin |
| Abstrak Jurnal | The problems in this research are: a. Work Discipline : 1) There are still several employees after lunch break (Ishoma) who do not come to the office on time, 2). There are still employees entering and leaving work not on time. 3) There are still employees leaving their duties and responsibilities when serving the community. b. Public Services: 1) There are still some employees who do not provide services as promised or not on time, 2) There are still employees who do not pay genuine attention to the community, for example in providing wishes and needs in the form of writing letters. 3) In providing less fast (responsive) services to the community. c. Community Satisfaction: 1) Community satisfaction in obtaining public services, and work discipline of the administrative apparatus at the Marga Mulya Village Office by comparing their expectations, desires and needs are felt to be not optimal, 2) There is still a lack of seriousness of employees at the Marga Mulya Village Office in providing services, especially on consistent work time, 3) In providing services, community satisfaction has not been felt. This research method uses a quantitative research design. Research results: 1). Partially the work discipline variable has a significant influence on community satisfaction in the Marga Mulya Village Office, Lubuklinggau City, because the tcount = 2.800 is greater than the ttable value of 2.021. 2). Whereas the R Square value before moderation was 0.136 or 13.6%, but after being moderated by the work discipline variable it increased to 85.9% or (99.5% - 13.6%) meaning that the work discipline moderation variable strengthens the influence of the service variable public on Community Satisfaction at the Marga Mulya Village Office, Lubuklinggau City. |
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